Fair Refund Policy

Our Commitment

At SynqEvent, we want you to be completely satisfied with your purchase. This Fair Refund Policy explains when and how you can request a refund for your event upgrade. We strive to be transparent and fair while protecting both our users and our service.

Refund Eligibility

✅ Full Refunds Available

You are eligible for a full refund in the following cases:

• Service Failure: If our service fails to work as described or advertised
• Payment Error: If you were charged incorrectly or multiple times for the same event
• Technical Issues: If technical problems prevent you from using your paid features
• Accidental Purchase: If you mistakenly purchased the wrong plan within 24 hours

⚠️ Partial Refunds Available

You may be eligible for a partial refund in these situations:

• Service Disruption: If service was unavailable for a significant portion of your event period

❌ No Refunds Available

Refunds are not available in the following cases:

• Completed Events: Events that have run their full duration and expired
• Policy Violations: If your account was suspended for violating our terms
• Change of Mind: Simply deciding you no longer want the service after using it
• Third-Party Issues: Problems caused by internet connectivity or device issues
• User Error: Accidentally deleting content or misconfiguring settings

Refund Timeframes

• Request Window: You must request a refund within 30 days of your payment
• Processing Time: Refunds are processed within 5-7 business days
• Payment Method: Refunds are issued to your original payment method
• PayPal Refunds: Typically appear within 3-5 business days

Refund Process

How to Request a Refund

1. Contact Support: Email us at support@synqevent.com with "Refund Request" in the subject line
2. Provide Information: Include your event ID, payment details, and reason for refund
3. Review Process: We'll review your request within 2 business days
4. Resolution: You'll receive an email with our decision and next steps
5. Refund Processing: If approved, refund will be processed within 5-7 business days

Required Information

To process your refund request efficiently, please include:

• Event ID or event name
• Payment confirmation number/receipt
• Date of purchase
• Detailed reason for refund request
• Screenshots if technical issues occurred

Special Circumstances

Event Cancellations

If you need to cancel your event due to unforeseen circumstances (illness, natural disasters, etc.), we offer:

• Full refund if event hasn't started
• Plan transfer to a new event date

Technical Failures

If our service experiences significant downtime during your event:

• Service extension equal to downtime experienced
• Partial refund proportional to service disruption

International Considerations

For our international users:

• Currency: Refunds are processed in the original payment currency
• Exchange Rates: Currency fluctuations may affect final refund amount
• Banking Fees: We cover PayPal fees; other banking fees may apply
• Tax Implications: Consult your local tax advisor regarding refund treatment
• Consumer Rights: This policy doesn't override your local consumer protection laws

Dispute Resolution

If you're not satisfied with our refund decision:

1. Appeal Process: Request a review within 14 days of our decision
2. Management Review: Senior team member will reassess your case
3. Final Decision: You'll receive our final decision within 5 business days
4. External Options: You may pursue disputes through your payment provider or local consumer protection agencies

Policy Updates

We may update this Fair Refund Policy to reflect changes in our service or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Information

For refund requests or questions about this policy:

• Email: support@synqevent.com
• Subject Line: "Refund Request" or "Refund Policy Question"
• Response Time: We respond to refund requests within 24-48 hours
• Website: synqevent.com