Fair Usage Policy

Last updated: January 1, 2025

Introduction

This Fair Usage Policy ensures that SynqEvent remains available and performs well for all users. While we offer generous limits, this policy helps us maintain service quality and prevent abuse.

Usage Limits by Plan

Free Plan

Uploads: Up to 100 photos and videos per event
Storage Limit: 1GB total storage per event
Photo File Size: Maximum 25MB per photo
Video File Size: Maximum 50MB per video
Event Duration: 4 hours from event start time
Storage Period: Data deleted 4 hours after event date
Events per Month: Unlimited events

Basic Plan ($19.99)

Storage Limit: 10GB total storage per event
Event Duration: 7-day active period
Uploads: Unlimited uploads (within storage limit)
Additional Features: High-quality uploads, bulk download feature
Events per Month: Unlimited events

Plus Plan ($49.99)

Storage Limit: 50GB total storage per event
Event Duration: 30-day active period
Uploads: Unlimited uploads (within storage limit)
Additional Features: Advanced customization options
Events per Month: Unlimited events

Pro Plan ($99.99)

Storage Limit: 100GB total storage per event
Event Duration: 90-day active period
Uploads: Unlimited uploads (within storage limit)
Additional Features: Advanced customization, priority support
Events per Month: Unlimited events

Content Guidelines

To maintain a positive experience for all users, uploaded content must comply with the following:

Photos and videos only - no documents or other file types
Content must be appropriate for all audiences
No copyrighted material without permission
No explicit, violent, or harmful content
No spam or repetitive uploads
No malicious files or content

Bandwidth and Performance

To ensure optimal performance for all users:

Upload speeds may be limited during peak usage times
Large file uploads may be queued during high traffic
Excessive API calls may be rate-limited
Users generating excessive server load may be temporarily restricted

Prohibited Activities

The following activities are strictly prohibited:

Attempting to circumvent usage limits
Creating multiple accounts to exceed limits
Using automated tools to upload content
Sharing account credentials with others
Reverse engineering or attempting to access our systems
Using the service for illegal activities
Commercial use without proper licensing

Enforcement

We monitor usage patterns to ensure compliance with this policy. Violations may result in:

Warning: First-time minor violations receive a warning
Temporary Restriction: Temporary limits on uploads or features
Account Suspension: Temporary suspension for repeated violations
Account Termination: Permanent termination for serious violations
Content Removal: Removal of content that violates guidelines

Appeals Process

If you believe your account has been restricted in error:

Contact our support team within 30 days
Provide details about the restriction
We will review your case within 5 business days
Appeals decisions are final

Monitoring and Analytics

We may monitor usage patterns to:

Ensure compliance with usage limits
Identify and prevent abuse
Improve service performance
Plan capacity and infrastructure
Generate anonymous usage statistics

Plan Upgrades

If you regularly exceed free plan limits, we encourage you to upgrade to a paid plan for:

Basic Plan ($19.99): 10GB storage, 7-day active period, high-quality uploads
Plus Plan ($49.99): 50GB storage, 30-day active period, advanced customization
Pro Plan ($99.99): 100GB storage, 90-day active period, priority support
Longer event duration and storage periods
High-quality upload processing
Bulk download capabilities
Advanced customization options

Policy Updates

We may update this Fair Usage Policy to reflect changes in our service or legal requirements. Material changes will be communicated to users via email or service notifications.

Contact Us

If you have questions about this Fair Usage Policy or need to report a violation:

Email: support@synqevent.com
Website: synqevent.com
Subject: Fair Usage Policy Inquiry